Key Information:
Shipping Procedure
Once your order is placed, you will receive a confirmation email, indicating that we’ve begun processing your order. Processing typically takes 1-2 working days (Monday - Friday). After processing, your order will be dispatched, and you’ll receive an email with tracking details.
Shipping time is around 5-7 working days (Monday - Friday).
We are pleased to offer free delivery on all orders within the United Kingdom.
Delays
You should receive your order within 6-9 working days (Monday - Friday). If your order hasn’t arrived within this timeframe, don’t worry—delays can occasionally occur due to peak seasons, holidays, weather, or other circumstances.
We kindly ask you to allow an additional 3 working days (Monday - Friday) before reaching out. If your order hasn’t arrived by then, please contact us at info@riverclo.com, and we’ll investigate the issue.
Cancellations
If you need to cancel your order, you can do so by contacting us at info@riverclo.com. Please ensure you contact us as soon as possible, as we won’t be able to cancel your order once it has been processed.
Damaged or Incorrect Items
In the rare event that you receive damaged or incorrect items, we sincerely apologize for the inconvenience. Please take photos of the issue and send them to us at info@riverclo.com. We will promptly review your case and ensure you receive the correct, non-damaged item.
If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.
Contact:
Riverclo is operated by Vonami Solutions, a company registered in Netherlands.
Address:
Keurenplein 4
Amsterdam 1069CD
Company Number: 95580956
DUNS Number: 965723412
Email: info@riverclo.com
Phone Number: +447451267407
Contact Form: click here
Customer Service Hours:
Monday to Friday: 9:00 - 17:00
